:root {
  --nav-w: clamp(220px, 16vw, 260px);
  --nav-w-collapsed: 76px;
  --conv-w: clamp(240px, 18vw, 300px);
  --detail-w: clamp(300px, 26vw, 400px);
  --chat-max: 960px;
  --bg-app: #0b141a;
  --bg-panel: #111b21;
  --bg-card: #1f2c34;
  --bg-hover: #2a3942;
  --border: #2a3942;
  --text: #e9edef;
  --muted: #8696a0;
  --accent: #00a884;
  --accent-soft: rgba(0, 168, 132, 0.15);
  --wa-green: #005c4b;
  --wa-green-light: #d9fdd3;
  --wa-in: #202c33;
  --blue: #53bdeb;
  --orange: #e8a54b;
  --purple: #a78bfa;
  --radius: 12px;
}

* { box-sizing: border-box; margin: 0; padding: 0; }

body {
  font-family: 'Segoe UI', system-ui, -apple-system, sans-serif;
  background: var(--bg-app);
  color: var(--text);
  height: 100vh;
  height: 100dvh;
  overflow: hidden;
}

.crm-chat-app {
  display: flex;
  height: 100vh;
  height: 100dvh;
  min-height: 0;
  width: 100%;
}

/* —— Nav lateral —— */
.crm-chat-app .crm-nav {
  width: var(--nav-w);
  min-width: var(--nav-w);
  max-width: var(--nav-w);
  flex-shrink: 0;
  position: relative;
  z-index: 120;
  transition: width 0.22s ease, min-width 0.22s ease, max-width 0.22s ease, transform 0.25s ease;
}

.crm-chat-app.nav-collapsed {
  --nav-w: var(--nav-w-collapsed);
}

/* Sidebar: layout e scroll unificados em crm-nav.css */

.nav-footer .nav-collapse-wrap {
  padding: 0.45rem 0.65rem 0;
  flex-shrink: 0;
}

.nav-collapse-btn {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 0.5rem;
  width: 100%;
  padding: 0.5rem 0.65rem;
  border-radius: 10px;
  border: 1px solid var(--border);
  background: var(--bg-card);
  color: var(--muted);
  font-size: 0.78rem;
  cursor: pointer;
  transition: background 0.15s, color 0.15s, border-color 0.15s;
}

.nav-collapse-btn:hover {
  background: var(--bg-hover);
  color: var(--text);
  border-color: rgba(0, 168, 132, 0.35);
}

.nav-collapse-btn .nav-collapse-icon {
  font-size: 0.85rem;
  line-height: 1;
  transition: transform 0.22s ease;
}

/* —— Sidebar recolhido (somente ícones) —— */
.crm-chat-app.nav-collapsed .brand-text,
.crm-chat-app.nav-collapsed #franchise-bar,
.crm-chat-app.nav-collapsed .nav-context,
.crm-chat-app.nav-collapsed .global-search-wrap,
.crm-chat-app.nav-collapsed .menu-section,
.crm-chat-app.nav-collapsed .menu a .menu-label,
.crm-chat-app.nav-collapsed .wa-status .phone,
.crm-chat-app.nav-collapsed .wa-status .sync,
.crm-chat-app.nav-collapsed .wa-status .row .wa-status-label,
.crm-chat-app.nav-collapsed .nav-user .info,
.crm-chat-app.nav-collapsed .nav-collapse-text,
.crm-chat-app.nav-collapsed .nav-field-label {
  display: none;
}

.crm-chat-app.nav-collapsed .brand {
  justify-content: center;
  padding: 1rem 0.5rem;
}

.crm-chat-app.nav-collapsed .crm-nav .menu {
  padding: 0.5rem 0.35rem;
}

.crm-chat-app.nav-collapsed .menu a {
  justify-content: center;
  padding: 0.6rem 0.35rem;
  gap: 0;
}

.crm-chat-app.nav-collapsed .menu a .ico {
  width: auto;
  font-size: 1.15rem;
}

.crm-chat-app.nav-collapsed .menu a .pill {
  position: absolute;
  top: 2px;
  right: 2px;
  margin: 0;
  min-width: 16px;
  height: 16px;
  font-size: 0.58rem;
  padding: 0 0.25rem;
}

.crm-chat-app.nav-collapsed .menu a {
  position: relative;
}

.crm-chat-app.nav-collapsed .nav-footer .wa-status {
  margin: 0.35rem;
  padding: 0.55rem;
  display: flex;
  justify-content: center;
}

.crm-chat-app.nav-collapsed .wa-status .row {
  justify-content: center;
}

.crm-chat-app.nav-collapsed .nav-user {
  justify-content: center;
  padding: 0.75rem 0.5rem;
}

.crm-chat-app.nav-collapsed .nav-collapse-wrap {
  padding: 0.5rem 0.35rem;
}

.crm-chat-app.nav-collapsed .nav-collapse-btn {
  padding: 0.55rem;
}

.crm-chat-app.nav-collapsed .nav-collapse-btn .nav-collapse-icon {
  transform: rotate(180deg);
}

/* —— Workspace —— */
.crm-workspace {
  flex: 1;
  display: flex;
  min-width: 0;
  min-height: 0;
  height: 100%;
  overflow: hidden;
}

/* —— Lista conversas —— */
.conv-panel {
  width: var(--conv-w);
  min-width: min(var(--conv-w), 220px);
  max-width: var(--conv-w);
  flex-shrink: 0;
  background: var(--bg-panel);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  min-height: 0;
}

.conv-panel-head {
  padding: 0.75rem 0.75rem 0.65rem;
  border-bottom: 1px solid var(--border);
}

.conv-panel-head h2 { font-size: 1rem; font-weight: 700; margin-bottom: 0.55rem; }

.conv-search-wrap { position: relative; }

.conv-search-wrap input {
  width: 100%;
  padding: 0.5rem 0.75rem 0.5rem 2rem;
  border-radius: 10px;
  border: 1px solid var(--border);
  background: var(--bg-card);
  color: var(--text);
  font-size: 0.8rem;
}
.conv-search-wrap input:focus { outline: none; border-color: var(--accent); }
.conv-search-wrap .search-ico {
  position: absolute; left: 0.75rem; top: 50%; transform: translateY(-50%);
  color: var(--muted); font-size: 0.85rem;
}

.conv-tabs {
  display: flex;
  gap: 0.25rem;
  padding: 0.5rem 0.65rem;
  border-bottom: 1px solid var(--border);
  overflow-x: auto;
}

.conv-tab {
  padding: 0.3rem 0.55rem;
  border-radius: 999px;
  border: 1px solid var(--border);
  background: transparent;
  color: var(--muted);
  font-size: 0.68rem;
  cursor: pointer;
  white-space: nowrap;
  transition: all 0.15s;
}

.conv-tab:hover { background: var(--bg-hover); color: var(--text); }
.conv-tab.active {
  background: var(--accent-soft); border-color: rgba(0,168,132,.4);
  color: var(--accent); font-weight: 600;
}

.conv-tab .count {
  margin-left: 0.25rem; opacity: 0.85; font-weight: 700;
}

.conv-items { flex: 1; overflow-y: auto; }

.conv-card {
  display: flex;
  align-items: center;
  gap: 0.45rem;
  padding: 0.42rem 0.55rem;
  min-height: 0;
  border-bottom: 1px solid rgba(42, 57, 66, 0.5);
  cursor: pointer;
  transition: background 0.12s;
}

.conv-card:hover { background: var(--bg-hover); }
.conv-card.active {
  background: rgba(0, 168, 132, 0.08);
  border-left: 3px solid var(--accent);
  padding-left: calc(0.55rem - 3px);
}

.conv-card .avatar {
  width: 32px;
  height: 32px;
  min-width: 32px;
  border-radius: 50%;
  display: flex;
  align-items: center;
  justify-content: center;
  font-weight: 700;
  font-size: 0.65rem;
  color: #fff;
  flex-shrink: 0;
}

.conv-card .body { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 0.12rem; }
.conv-card .row1 { display: flex; justify-content: space-between; align-items: center; gap: 0.35rem; line-height: 1.2; }
.conv-card .name {
  font-size: 0.76rem;
  font-weight: 600;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.conv-card .time { font-size: 0.58rem; color: var(--muted); white-space: nowrap; flex-shrink: 0; }
.conv-card .preview {
  font-size: 0.68rem;
  color: var(--muted);
  line-height: 1.25;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.conv-card .row-foot {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.25rem;
  flex-wrap: wrap;
  min-height: 0;
}

.conv-card .row-foot .tags {
  display: flex;
  align-items: center;
  gap: 0.2rem;
  flex-wrap: wrap;
  min-width: 0;
}

.conv-unit-line { display: none; }

.conv-card .conv-sla-line {
  display: inline-flex;
  align-items: center;
  gap: 0.2rem;
  margin: 0;
  font-size: 0.58rem;
}

.badge-status {
  font-size: 0.56rem;
  font-weight: 600;
  padding: 0.1rem 0.35rem;
  border-radius: 4px;
  text-transform: lowercase;
  line-height: 1.2;
}
.badge-novo_lead { background: #422006; color: var(--orange); }
.badge-em_atendimento { background: #052e16; color: #4ade80; }
.badge-negociacao { background: #422006; color: #fbbf24; }
.badge-aguardando_cliente { background: #2e1065; color: var(--purple); }
.badge-convertido { background: #064e3b; color: #6ee7b7; }
.badge-perdido { background: #450a0a; color: #fca5a5; }
.badge-documentos_enviados { background: #1e3a5f; color: #93c5fd; }
.badge-proposta_enviada { background: #422006; color: #fbbf24; }
.badge-fechado { background: #064e3b; color: #6ee7b7; }

.unread-badge {
  background: var(--accent);
  color: #042f2e;
  font-size: 0.58rem;
  font-weight: 800;
  min-width: 16px;
  height: 16px;
  border-radius: 999px;
  display: flex;
  align-items: center;
  justify-content: center;
  flex-shrink: 0;
}

.conv-load-more {
  padding: 0.85rem; text-align: center;
}
.conv-load-more button {
  background: transparent; border: 1px dashed var(--border);
  color: var(--muted); padding: 0.5rem 1rem; border-radius: 8px;
  cursor: pointer; font-size: 0.8rem; width: 100%;
}
.conv-load-more button:hover { border-color: var(--accent); color: var(--accent); }

/* —— Chat central —— */
.chat-panel {
  flex: 1;
  display: flex;
  flex-direction: column;
  background: #0b141a;
  min-width: 0;
  min-height: 0;
  background-image: radial-gradient(circle at 20% 20%, rgba(0,168,132,.03) 0%, transparent 50%);
}

.chat-header {
  padding: 0.75rem 1.25rem; background: var(--bg-panel);
  border-bottom: 1px solid var(--border);
  display: flex; align-items: center; justify-content: space-between; gap: 1rem;
}

.chat-header .contact { display: flex; align-items: center; gap: 0.75rem; min-width: 0; }
.chat-header .name-row { display: flex; align-items: center; gap: 0.35rem; min-width: 0; }
.chat-header .name-row .name { font-weight: 600; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.chat-header .btn-edit-name { font-size: 0.85rem; opacity: 0.75; padding: 0.2rem 0.35rem; }
.chat-header .btn-edit-name:hover { opacity: 1; }
.conv-tag-pill {
  display: inline-block;
  font-size: 0.62rem;
  padding: 0.1rem 0.35rem;
  border-radius: 4px;
  margin-right: 0.2rem;
  font-weight: 600;
}
.chat-header .avatar {
  width: 42px; height: 42px; border-radius: 50%;
  display: flex; align-items: center; justify-content: center;
  font-weight: 700; font-size: 0.85rem; color: #fff;
}
.chat-header .name { font-size: 0.95rem; font-weight: 600; }
.chat-header .sub { font-size: 0.75rem; color: var(--muted); display: flex; align-items: center; gap: 0.5rem; flex-wrap: wrap; }

.chat-header-actions { display: flex; align-items: center; gap: 0.35rem; }
.icon-btn {
  width: 36px; height: 36px; border-radius: 8px; border: none;
  background: transparent; color: var(--muted); cursor: pointer;
  font-size: 1rem; display: flex; align-items: center; justify-content: center;
}
.icon-btn:hover { background: var(--bg-hover); color: var(--text); }

.btn-outline {
  padding: 0.4rem 0.75rem; border-radius: 8px; border: 1px solid var(--border);
  background: transparent; color: var(--muted); font-size: 0.75rem; cursor: pointer;
}
.btn-outline:hover { border-color: var(--accent); color: var(--accent); }

.messages-wrap {
  flex: 1;
  overflow-y: auto;
  padding: 1rem clamp(0.75rem, 2vw, 1.5rem);
  position: relative;
}

#messages {
  max-width: var(--chat-max);
  margin: 0 auto;
  width: 100%;
}

.loading-pill {
  position: sticky; top: 0; left: 50%; transform: translateX(-50%);
  background: var(--bg-card); border: 1px solid var(--border);
  padding: 0.25rem 0.75rem; border-radius: 999px; font-size: 0.7rem;
  color: var(--muted); opacity: 0; transition: opacity 0.2s; z-index: 5;
  margin-bottom: 0.5rem; width: fit-content;
}
.loading-pill.show { opacity: 1; }

.date-sep {
  text-align: center; margin: 1.25rem 0;
}
.date-sep span {
  font-size: 0.72rem; color: var(--muted);
  background: rgba(31, 44, 52, 0.9); padding: 0.35rem 0.85rem;
  border-radius: 8px; border: 1px solid var(--border);
}

.msg-row { display: flex; margin-bottom: 0.35rem; }
.msg-row.cliente { justify-content: flex-start; }
.msg-row.atendente { justify-content: flex-end; }

.bubble {
  max-width: min(65%, 520px);
  padding: 0.45rem 0.65rem 0.35rem;
  border-radius: 8px; font-size: 0.875rem; line-height: 1.45;
  box-shadow: 0 1px 0.5px rgba(0,0,0,.15);
}

.msg-row.cliente .bubble {
  background: var(--wa-in); border-bottom-left-radius: 2px;
}
.msg-row.atendente .bubble {
  background: var(--wa-green); color: var(--wa-green-light);
  border-bottom-right-radius: 2px;
}

.bubble .doc-card {
  display: flex; align-items: center; gap: 0.65rem;
  background: rgba(0,0,0,.15); padding: 0.5rem; border-radius: 8px; margin-bottom: 0.25rem;
}
.bubble .doc-card .doc-ico { font-size: 1.5rem; }
.bubble .doc-card .doc-name { font-size: 0.8rem; font-weight: 600; }
.bubble .doc-card .doc-size { font-size: 0.68rem; opacity: 0.75; }
.bubble .doc-card { text-decoration: none; color: inherit; }
.bubble .audio-card audio { max-width: 220px; height: 32px; }
.bubble .msg-image { max-width: 240px; border-radius: 8px; display: block; }
.bubble .img-caption { font-size: 0.8rem; margin-top: 0.35rem; }
.attach-wrap { position: relative; }
.attach-menu {
  position: absolute; bottom: calc(100% + 8px); left: 0;
  background: var(--bg-card); border: 1px solid var(--border);
  border-radius: 12px; padding: 0.35rem; min-width: 200px;
  box-shadow: 0 8px 24px rgba(0,0,0,.45); z-index: 50;
}
.attach-menu.hidden { display: none; }
.attach-menu button {
  display: block; width: 100%; text-align: left;
  padding: 0.55rem 0.75rem; border: none; background: transparent;
  color: var(--text); font-size: 0.82rem; border-radius: 8px; cursor: pointer;
}
.attach-menu button:hover { background: var(--bg-hover); }
.attach-menu button.attach-primary { font-weight: 600; color: #25d366; }
.attach-menu button.attach-divider {
  margin-top: 0.25rem; padding-top: 0.65rem;
  border-top: 1px solid var(--border); color: var(--muted);
}
.composer-main {
  flex: 1; min-width: 0; width: 100%;
  display: flex; align-items: flex-end;
}
.composer-main.hidden { display: none; }
.mic-btn.recording { color: #ea4335; }
.recording-bar {
  display: flex; align-items: center; gap: 0.65rem;
  padding: 0.65rem 1rem; background: #1a262d;
  border-top: 1px solid var(--border);
}
.recording-bar.hidden { display: none; }
.rec-dot { width: 10px; height: 10px; border-radius: 50%; background: #ea4335; }
.rec-label { flex: 1; font-size: 0.85rem; color: var(--muted); }
.btn-rec-cancel, .btn-rec-send {
  border: none; border-radius: 8px; padding: 0.45rem 0.75rem;
  font-size: 0.78rem; font-weight: 600; cursor: pointer;
}
.btn-rec-cancel { background: var(--bg-hover); color: var(--text); }
.btn-rec-send { background: var(--accent); color: #fff; }

.bubble .meta {
  display: flex; align-items: center; justify-content: flex-end;
  gap: 0.25rem; margin-top: 0.15rem; font-size: 0.65rem; opacity: 0.75;
}
.msg-row.cliente .bubble .meta { color: var(--muted); }
.msg-row.atendente .bubble .meta { color: rgba(217, 253, 211, 0.85); }

.checks { letter-spacing: -3px; font-size: 0.7rem; }

.empty-chat {
  flex: 1; display: flex; flex-direction: column;
  align-items: center; justify-content: center;
  color: var(--muted); text-align: center; padding: 2rem;
}
.empty-chat .ico { font-size: 3rem; margin-bottom: 1rem; opacity: 0.4; }

.composer {
  padding: 0.65rem 1rem; background: var(--bg-panel);
  border-top: 1px solid var(--border);
  display: flex; align-items: flex-end; gap: 0.5rem;
}

.composer .tools { display: flex; gap: 0.15rem; flex-shrink: 0; }
.composer .msg-input,
.composer #input-msg {
  width: 100%;
  box-sizing: border-box;
  flex: 1;
  min-height: 2.5rem;
  max-height: 10rem;
  padding: 0.65rem 1rem;
  border-radius: 10px;
  border: 1px solid var(--border);
  background: var(--bg-card);
  color: var(--text);
  font-size: 0.9rem;
  font-family: inherit;
  line-height: 1.45;
  resize: none;
  overflow-y: hidden;
}
.composer .msg-input:focus,
.composer #input-msg:focus { outline: none; border-color: var(--accent); }
.composer .msg-input::placeholder,
.composer #input-msg::placeholder { color: var(--muted); }

.btn-send {
  padding: 0.65rem 1.15rem; border: none; border-radius: 10px;
  background: var(--accent); color: #fff; font-weight: 600;
  font-size: 0.85rem; cursor: pointer; white-space: nowrap;
}
.btn-send:hover { background: #008069; }
.btn-send:disabled { opacity: 0.5; cursor: not-allowed; }

/* —— Painel direito —— */
.detail-panel {
  width: var(--detail-w);
  min-width: 0;
  max-width: var(--detail-w);
  flex-shrink: 0;
  background: var(--bg-panel);
  border-left: 1px solid var(--border);
  overflow-x: hidden;
  overflow-y: auto;
  display: none;
  flex-direction: column;
  min-height: 0;
}
.detail-panel.open { display: flex; }

#lead-details {
  width: 100%;
  max-width: 100%;
  min-width: 0;
  overflow-x: hidden;
}

.detail-panel-close {
  display: none;
  position: absolute;
  top: 0.75rem;
  right: 0.75rem;
  z-index: 2;
}

.detail-panel .detail-head { position: relative; }

.shell-toggle {
  display: none;
  position: fixed;
  top: 0.65rem;
  left: 0.65rem;
  z-index: 200;
  width: 40px;
  height: 40px;
  border-radius: 10px;
  border: 1px solid var(--border);
  background: var(--bg-card);
  color: var(--text);
  font-size: 1.15rem;
  cursor: pointer;
  align-items: center;
  justify-content: center;
  box-shadow: 0 4px 16px rgba(0, 0, 0, 0.35);
}

.shell-backdrop {
  display: none;
  position: fixed;
  inset: 0;
  background: rgba(0, 0, 0, 0.55);
  z-index: 110;
}

.shell-backdrop.show { display: block; }

.mobile-only { display: none !important; }

.chat-header .btn-back-chat {
  margin-right: 0.15rem;
}

.btn-lead-panel.active {
  color: var(--accent);
  background: var(--accent-soft);
}

.detail-head {
  padding: 1rem; border-bottom: 1px solid var(--border); text-align: center;
}
.detail-head .avatar-lg {
  width: 64px; height: 64px; border-radius: 50%; margin: 0 auto 0.65rem;
  display: flex; align-items: center; justify-content: center;
  font-size: 1.25rem; font-weight: 700; color: #fff;
}
.detail-head .phone { font-size: 0.8rem; color: var(--muted); margin-top: 0.35rem; }
.detail-head .badge-status { margin-top: 0.35rem; }
.contact-edit-block {
  margin-top: 0.85rem;
  text-align: left;
  width: 100%;
}
.contact-name-label {
  display: block;
  font-size: 0.72rem;
  color: var(--muted);
  margin-bottom: 0.35rem;
}
.contact-name-input {
  width: 100%;
  padding: 0.5rem 0.65rem;
  border-radius: 8px;
  border: 1px solid var(--border);
  background: var(--bg-card);
  color: var(--text);
  font-size: 0.9rem;
}
.contact-name-input:focus {
  outline: none;
  border-color: var(--accent);
}
.btn-save-contato {
  margin-top: 0.5rem;
  width: 100%;
  padding: 0.45rem 0.75rem;
  border: none;
  border-radius: 8px;
  background: var(--accent);
  color: #fff;
  font-weight: 600;
  font-size: 0.8rem;
  cursor: pointer;
}
.btn-save-contato:hover { filter: brightness(1.08); }
.btn-save-contato:disabled { opacity: 0.6; cursor: wait; }

.quick-actions {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 0.35rem;
  padding: 0.75rem 1rem;
  border-bottom: 1px solid var(--border);
  min-width: 0;
}
.quick-actions button {
  display: flex; flex-direction: column; align-items: center; gap: 0.25rem;
  padding: 0.5rem 0.25rem; border: none; background: transparent;
  color: var(--muted); font-size: 0.62rem; cursor: pointer; border-radius: 8px;
}
.quick-actions button:hover { background: var(--bg-hover); color: var(--accent); }
.quick-actions button span.ico { font-size: 1.1rem; }

.detail-section {
  padding: 1rem;
  border-bottom: 1px solid var(--border);
  min-width: 0;
  max-width: 100%;
  overflow-x: hidden;
}
.detail-section .sec-title {
  display: flex;
  flex-wrap: wrap;
  justify-content: space-between;
  align-items: center;
  gap: 0.35rem 0.5rem;
  font-size: 0.75rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.04em;
  color: var(--muted);
  margin-bottom: 0.75rem;
  min-width: 0;
}
.detail-section .sec-title button {
  background: none; border: none; color: var(--accent); cursor: pointer; font-size: 0.7rem;
}
.detail-section .sec-hint {
  font-weight: 400; text-transform: none; letter-spacing: 0;
  font-size: 0.65rem; opacity: 0.75;
}

.thermo-row { display: flex; align-items: center; gap: 0.65rem; }
.thermo-bar {
  flex: 1;
  height: 10px;
  border-radius: 999px;
  background: rgba(42,57,66,.85);
  border: 1px solid rgba(42,57,66,.95);
  overflow: hidden;
}
.thermo-fill { display: block; height: 100%; border-radius: 999px; }
.thermo-fill.lvl-quente { background: linear-gradient(90deg, rgba(34,197,94,.45), rgba(34,197,94,.85)); }
.thermo-fill.lvl-aquecendo { background: linear-gradient(90deg, rgba(234,179,8,.35), rgba(234,179,8,.8)); }
.thermo-fill.lvl-morno { background: linear-gradient(90deg, rgba(148,163,184,.25), rgba(148,163,184,.6)); }
.thermo-fill.lvl-frio { background: linear-gradient(90deg, rgba(59,130,246,.25), rgba(59,130,246,.7)); }
.thermo-meta { font-size: 0.75rem; color: var(--muted); white-space: nowrap; }
.thermo-meta strong { color: var(--text); font-size: 0.78rem; }

.info-grid .info-row {
  display: flex; justify-content: space-between; gap: 0.5rem;
  font-size: 0.8rem; margin-bottom: 0.5rem;
}
.info-grid .info-row .lbl { color: var(--muted); }
.info-grid select {
  width: 100%; margin-top: 0.35rem; padding: 0.5rem;
  border-radius: 8px; border: 1px solid var(--border);
  background: var(--bg-card); color: var(--text); font-size: 0.8rem;
}

.tags-wrap { display: flex; flex-wrap: wrap; gap: 0.35rem; }
.tag {
  font-size: 0.7rem; padding: 0.2rem 0.55rem; border-radius: 6px; font-weight: 600;
}
.tag-blue { background: #1e3a5f; color: #93c5fd; }
.tag-orange { background: #422006; color: var(--orange); }

.notes-box {
  width: 100%; min-height: 72px; padding: 0.65rem; border-radius: 8px;
  border: 1px solid var(--border); background: var(--bg-card);
  color: var(--text); font-size: 0.8rem; resize: vertical; font-family: inherit;
}

.timeline { list-style: none; }
.timeline li {
  position: relative; padding-left: 1.25rem; padding-bottom: 0.85rem;
  font-size: 0.78rem; color: var(--muted);
}
.timeline li::before {
  content: ''; position: absolute; left: 4px; top: 6px;
  width: 6px; height: 6px; border-radius: 50%; background: var(--accent);
}
.timeline li::after {
  content: ''; position: absolute; left: 6px; top: 14px; bottom: 0;
  width: 2px; background: var(--border);
}
.timeline li:last-child::after { display: none; }
.timeline li strong { display: block; color: var(--text); font-size: 0.8rem; }

.btn-full {
  margin: 0.75rem 1rem 1rem; padding: 0.6rem; width: calc(100% - 2rem);
  border: 1px solid var(--border); border-radius: 8px; background: transparent;
  color: var(--muted); cursor: pointer; font-size: 0.8rem;
}
.btn-full:hover { border-color: var(--accent); color: var(--accent); }

.toast {
  position: fixed; bottom: 1.5rem; left: 50%; transform: translateX(-50%);
  background: #7f1d1d; color: #fecaca; padding: 0.75rem 1.25rem;
  border-radius: 10px; font-size: 0.85rem; display: none; z-index: 9999;
  box-shadow: 0 8px 32px rgba(0,0,0,.4);
}

@media (max-width: 1400px) {
  :root {
    --conv-w: clamp(230px, 20vw, 280px);
    --detail-w: clamp(290px, 28vw, 360px);
  }
}

@media (max-width: 1200px) {
  .detail-panel {
    position: fixed;
    top: 0;
    right: 0;
    bottom: 0;
    width: min(var(--detail-w), 92vw);
    max-width: min(var(--detail-w), 92vw);
    min-width: 0;
    z-index: 150;
    box-shadow: -8px 0 32px rgba(0, 0, 0, 0.45);
    transform: translateX(100%);
    transition: transform 0.25s ease;
    display: flex !important;
  }

  .detail-panel.open {
    transform: translateX(0);
  }

  .detail-panel-close {
    display: flex;
  }
}

@media (max-width: 768px) {
  .shell-toggle {
    display: flex;
  }

  .nav-collapse-wrap {
    display: none;
  }

  .crm-chat-app.nav-collapsed {
    --nav-w: clamp(220px, 16vw, 260px);
  }

  .crm-chat-app .crm-nav {
    position: fixed;
    top: 0;
    left: 0;
    bottom: 0;
    transform: translateX(-105%);
    box-shadow: 8px 0 32px rgba(0, 0, 0, 0.45);
    z-index: 150;
  }

  .crm-chat-app.nav-open .crm-nav {
    transform: translateX(0);
  }

  .crm-workspace {
    width: 100%;
  }

  :root {
    --conv-w: clamp(220px, 28vw, 280px);
  }

  .chat-header-actions .btn-outline {
    display: none;
  }
}

@media (max-width: 768px) {
  .shell-toggle {
    top: 0.55rem;
    left: 0.55rem;
  }

  .crm-workspace.view-list .chat-panel,
  .crm-workspace.view-list .detail-panel {
    display: none !important;
  }

  .crm-workspace.view-chat .conv-panel {
    display: none;
  }

  .crm-workspace.view-chat .chat-panel {
    display: flex;
    width: 100%;
  }

  .crm-workspace.view-list .conv-panel {
    width: 100%;
    max-width: 100%;
    min-width: 0;
    flex: 1;
  }

  .mobile-only {
    display: inline-flex !important;
  }

  .conv-panel-head {
    padding-top: 3rem;
  }

  .chat-header {
    padding-left: 3.25rem;
  }

  .conv-tabs {
    padding-left: 0.75rem;
    padding-right: 0.75rem;
  }

  .bubble {
    max-width: 85%;
  }

  .bubble .msg-image {
    max-width: min(240px, 100%);
  }

  .composer {
    padding: 0.55rem 0.65rem;
    gap: 0.35rem;
  }

  .composer .msg-input,
  .composer #input-msg {
    font-size: 16px;
    padding: 0.6rem 0.75rem;
  }

  .btn-send {
    padding: 0.6rem 0.85rem;
    font-size: 0.8rem;
  }

  .quick-actions {
    grid-template-columns: repeat(3, 1fr);
  }

  .qual-grid {
    grid-template-columns: 1fr;
  }
}

@media (min-width: 1600px) {
  :root {
    --conv-w: 280px;
    --detail-w: 420px;
    --chat-max: 1000px;
  }
}

@media (min-width: 1920px) {
  :root {
    --nav-w: 260px;
    --conv-w: 300px;
    --detail-w: 440px;
    --chat-max: 1080px;
  }
}

.qual-grid {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 0.5rem 0.65rem;
  min-width: 0;
  width: 100%;
}
.qual-grid label {
  display: flex;
  flex-direction: column;
  gap: 0.25rem;
  font-size: 0.72rem;
  color: var(--muted);
  min-width: 0;
}
.qual-grid label.full { grid-column: 1 / -1; }
.qual-grid label.check-row {
  flex-direction: row;
  align-items: center;
  gap: 0.5rem;
}
.qual-grid input,
.qual-grid select {
  width: 100%;
  max-width: 100%;
  min-width: 0;
  padding: 0.45rem 0.5rem;
  border-radius: 8px;
  border: 1px solid var(--border);
  background: var(--bg-card);
  color: var(--text);
  font-size: 0.78rem;
}
.tag-pill { display: inline-flex; align-items: center; gap: 0.25rem; }
.tag-pill .tag-rm {
  background: none;
  border: none;
  color: inherit;
  cursor: pointer;
  font-size: 0.85rem;
  line-height: 1;
  padding: 0;
}
.tag-add-row { margin-top: 0.5rem; }
.tag-add-row select {
  width: 100%;
  padding: 0.45rem;
  border-radius: 8px;
  border: 1px solid var(--border);
  background: var(--bg-card);
  color: var(--text);
  font-size: 0.78rem;
}
.btn-kanban-link {
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 0.25rem;
  padding: 0.5rem 0.25rem;
  font-size: 0.62rem;
  color: var(--muted);
  text-decoration: none;
  border-radius: 8px;
}
.btn-kanban-link:hover { background: var(--bg-hover); color: var(--accent); }
.conv-tabs { flex-wrap: wrap; }
.conv-tabs .conv-tab { font-size: 0.68rem; padding: 0.3rem 0.55rem; }